FAQ
Birch + Bone | Frequently Asked Questions
Q: What is Birch + Bone?
Birch + Bone is a modern, pet-focused lifestyle brand offering premium dog products — from stylish accessories and slow feeders to strollers, smart essentials, and comfort-forward beds. We believe in clean design, natural textures, and products that elevate life with your dog.
Q: What makes Birch + Bone different?
We curate high-quality, thoughtfully designed pet products that blend function, style, and comfort. Our collections are hand-selected to support healthier habits, cleaner homes, and happier pets — all with a clean-simple-natural aesthetic.
Orders & Shipping
Q: Where do you ship?
We currently ship within the United States.
Q: How long does shipping take?
Standard delivery typically ranges from 5–10 business days, depending on your location and product availability.
Q: Do you offer tracking?
Yes — once your order ships, you will receive a tracking link via email.
Q: Can I change or cancel my order?
We begin processing orders immediately, so edits or cancellations may not always be possible. If you need assistance, contact us as soon as possible at birchxbone@gmail.com
Returns & Exchanges
Q: What is your return policy?
We accept returns within 14 days of delivery for unused items in original packaging.
For hygiene and safety, pet bowls, mats, and grooming products are final sale once opened.
Q: How do I start a return?
Email support@birchandbone.shop with your order number and reason for return.
Q: Do you offer exchanges?
Yes, if the item is unused and in original condition. Email us to arrange an exchange.
Product Questions
Q: Are your products pet-safe?
Absolutely. We only offer items designed with high-quality, pet-safe materials and comfort in mind.
Q: Where are your products sourced?
We partner with trusted suppliers and manufacturers around the world who share our commitment to quality and thoughtful design.
Q: What size bed or product should I choose for my dog?
Each product page includes sizing details. If you’re unsure, feel free to contact us with your pup’s breed and weight — we’re happy to guide you!
Care & Maintenance
Q: How do I clean Birch + Bone products?
Care instructions vary by item. Most cushions and beds offer removable, washable covers. Always check product descriptions for cleaning directions.
Payments & Security
Q: What payment methods do you accept?
We accept major credit cards, Shop Pay, Apple Pay, and other secure payment options at checkout.
Q: Is your website secure?
Yes — our site uses secure, encrypted payment technology to protect your information.
Contact & Support
Q: How can I reach Birch + Bone?
Email our support team at birchxbone@gmail.com — we’d love to help!